121 Online Chat – Cool2Talk

121 Online Chat

Confidential chat with trained listener

Do you need to talk to someone?

What Is the 121 Service?

121 is an online chat service with a trained listener the availability can be checked out on the notice board.

You can get 30-50 minutes for each session using secure, instant messaging.

This is a safe space to chat about any worries you may have and know someone will listen and not judge.

To chat, CLICK HERE and this will take you through to the landing page where you can learn how to chat with a listener. It’s a good idea to do this have a look around the service before you actually use it, so you feel comfortable accessing it. You can do this when the counsellor is offline.

If you log on during the clinic time you will either go straight into chat with the worker or you may have to wait.

Sometimes things get really tough and you may be having suicidal thoughts, or have a plan in place to kill yourself. In these situations we want you to get the best support as quickly as you can. Online support is not the best place to get this kind of support, therefore if you are feeling like this please call Childline ( 08001111) or The Samaritans (116123).

There is always someone available to listen to you and these organisations offer an immediate and confidential service.

Some Tips for Using the 121 Service

While you wait

You may have to wait to speak to the worker, this gives you time to think about what you want to say.

Be open and honest

To help you as much as we can you need to open up, remember your chat is confidential.

Make sure there is nothing to distract you while you are talking to the trained listener

It takes time to type a response, and the worker wants to give you the best help possible. There may be a pause before she replies.


If you do not understand something you are told don’t be afraid to ask.

Reading your notes

The worker may need to read back through your notes from a previous chat so she can be up to date on your story. This may take a few minutes. Be patient!

Give it time

Problems rarely get sorted immediately and you may want to come back for a further session. The worker is not here to fix your problem or tell you what to do, but to support you to work out how to move forward with things.

This service is not for answering straight forward questions

If you have a straight forward question to ask go back to the cool2talk website. one2one is for talking something through that is troubling you and getting in the way of you living a happy and fulfilling life.


Information exchanged on here is secure and confidential. If you are using a computer in school, or library or café, your confidentiality may be compromised. Remember to log off and carefully sign out and clear your cookies after each session.


As with any counselling work, the worker will have supervision, this involves getting support with the work she carries out here. Any identifying words will be removed before she shares the work with a supervisor.

Time to get started!

Click on the 121 logo, have a look around, then return when the service is next available to have a chat

Confidentiality means not telling anyone else about what you have said. This site is confidential and you can feel safe talking to us, knowing that no one else will find out.

We would only need to say or do something if:

  • You ask us to
  • We believe your life or someone else’s life is in danger
  • You are being hurt by someone in a position of trust
  • You tell us you are seriously harming another person

Although we have no information about you that allows us to identify you, there may be times when we are really worried about your safety, or someone else’s safety and we need to tell someone about what is happening.

We will only tell someone if we feel it is an emergency and we will talk to you about it first. We are here to support you.  

If this is the case there is a way we can request your IP address (a number unique to your computer) which means we can get you the help you need. We have strict guidelines about when we can do this and we would always try to talk to you first, before we pass this information on.