one2one – Cool2Talk


Welcome to the one2one

121 is an on-line chat service with a counsellor, they will be here between 8pm and 9pm on a Monday, Tuesday and Wednesday this week.

You can get 30-50 minutes for each session using secure instant messaging. This is a safe space to chat confidentially and anonymously about any worries you may have and know someone will listen and not judge.

You will not see the counsellor and she will not see your face, it is all achieved using instant messenger style.

Also nobody can see you are there except the counsellor, equally you cannot see that anyone else is in the waiting room.

If you log in after 9pm the  counsellor will no longer be available.


Sometimes things get really tough and you may be having suicidal thoughts, or have a plan in place to kill yourself.

In these situations we want you to get the best support as quickly as you can. Online support is not the best place to get this kind of support, therefore if you are feeling like this please call Childline ( 08001111) or The Samaritans (116123).

There is always someone available to listen to you and these organisations offer an immediate and confidential service.


Scroll down and read through the tips we have added to help you when using the 121 service, also the information about confidentiality.


Ready to talk to the counsellor now? Click on the pink speech bubble below when the counsellor is available. If you find it is not for you then with another click of the button you are gone and nobody knows who you are.

In an emergency please call 999, or if you need an immediate response please call the Samaritans on 116123.


This is a CONFIDENTIAL service.

Confidentiality means not telling anyone else about what you have said. This site is confidential and you can feel safe talking to us, knowing that no one else will find out.

We would only need to say or do something if:

  • You ask us to
  • We believe your life or someone else’s life is in danger
  • You are being hurt by someone in a position of trust
  • You tell us you are seriously harming another person.

Although we have no information about you that allows us to identify you, there may be times when we are really worried about your safety, or someone elses safety and we need to tell someone about what is happening.

We will only tell someone if we feel it is an emergency and we will try to talk to you about it first. We are here to support you.

If this is the case there is a way we can request your IP address (a number unique to your computer) which means we can get you the help you need. We have strict guidelines about when we can do this and we would always try to talk to you first, before we pass this information on.

tip # 1 - Be open and honest To help you as much as we can you need to open up, remember your chat is confidential.
tip # 2 - Clarify If you do not understand something you are told don't be afraid to ask.
tip # 3 - Reading your notes The counsellor may need to read back through your notes from a previous chat so she can be up to date on your story. This may take a few minutes. Be patient!.
tip # 4 - Give it time Problems rarely get sorted immediately and you may want to come back for a further session. The counsellor is not here to fix your problem or tell you what to do, but to support you to work out how to move forward with things.
tip # 5 - This service is not for answering straight forward questions If you have a straight forward question to ask go back to the cool2talk website. one2one is for talking something through that is troubling you and getting in the way of you living a happy and fulfilling life.
tip # 6 - Supervision As with any counselling work, the counsellor will have supervision, this involves getting support with the work she carries out here. Any identifying words will be removed before she shares the work with a supervisor.
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